![]() ![]() ![]() If you are connecting one of our keyboards with integrated hub to the computer using an USB extender (such as Blackbox IC400A, Gefen DVI 3500HD), the computer may not recognize the keyboard. The solution is to connect the keyboard directly to the computer. Yes, we only use the original Apple Pro keyboards. Our backlit and ALBA keyboards for Mac, is not genuine Apple keyboards.ĭoes your Apple keyboard have two ports like the original Apple keyboard? ![]() We have both genuine Apple keyboards and own produced keyboards for Apple. (With Mouse Keys on you can use the keyboard or the numeric keypad keys to move the mouse, however normal keyboard functionality will be disabled until the Mouse Keys feature is turned off.) Verify that Mouse Keys is Off, as shown below. Open Universal Access preferences (in System Preferences) and click the Mouse tab. If the issue does not occur when logged into a different user account, then troubleshoot for software issues. Try logging into a different user account. Try a different keyboard with your computer, or your keyboard with a different Mac. Disconnect and reconnect your keyboard, or try to connect it to a different USB port. Read the full Apple resolution here or try out our simple instructions below at first. Mac OS X v10.4.11 or later is recommended. Keyboards affected when running Mac OS X 10.4, 10.5 or 10.6 Note: If you use Mac OS X v10.4.x and an external Apple Aluminum Keyboard, you may need to download and install certain updates. If some or all of the keys on your Apple keyboard don't seem to be working, use these tips from Apple to troubleshoot the issue. Why does some or all keys on my Apple keyboard not work? (Mac OS X v10.4, 10.5 or later) ![]()
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